December 16, 2021 | , ,

Working in a Ground-Breaking Industry: My Career as a Player Support Agent at Rush Street Interactive

RSI Vault

Rush Street Interactive is a market leader in online casino and sports betting. They are building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.  

And, they’re HIRING! We got the chance to sit down with Anna Gulko, a Player Support Agent at Rush Street Interactive. Continue reading to learn more about the company and apply today!

Anna Gulko grew up in the center of NYC. She got her bachelor’s degree from Ursinus College, in Applied Ethics and Psychology. She has a dog named Skittles who has been her at-home assistant since she began working at Rush Street Interactive. When she’s not working, Anna enjoys knitting, playing video games, baking, or just cuddling up with her dog and reading. 

What’s your “Philly story”? How are you connected to the Philadelphia region, and what do you love most about it?

My Philly story is a relatively new one. I grew up in NYC and lived there until I left for Ursinus College. There I got to hear all about Philly and do some minor exploration of it. Post-graduation is where I really got to experience the city and all it had to offer. A lot of my friends from college moved to Philly after graduation and would always show me their favorite spots when I visited. I couldn’t get enough! Every time I visited, I got to enjoy a city atmosphere that felt so different from NYC.  

How did you first learn about Rush Street Interactive? What piqued your interest in this growing tech company?

I first learned about Rush Street Interactive at a Campus Philly job fair! Chris, the Director of People Operations, reached out to me and asked if I would join him for a one-on-one zoom chat and the rest was history. I looked up the company and was immediately impressed. This was a company that’s not only a leader in their industry but was a company with industry-leading responsible gaming practices. Those practices confirmed that they truly care about their clients and want them to have fun while also being responsible about it. My follow-up interview cemented that fact. When I interviewed with Justin, our Player Support Manager, and Aaron, our Player Support Policy and Quality Assurance Analysist, they emphasized that Rush Street Interactive was really a community and that the company looked out for its clients and its employees.  Now that I’m part of the team, I’ve seen firsthand RSI’s dedication to both customer service and growing our internal talent.   

You majored in Applied Ethics and Psychology, and now work as a Player Support Agent. How has what you learned while pursuing this degree helped to prepare you for this role?

I find it very difficult to have a clear definition of Applied Ethics however I’ve come to define it as the real-world application of right and wrong behavior. Essentially, it’s how I want my actions and behavior to impact the environment. Psychology has a more straightforward definition as the study of the human mind and behavior. When I combined the two, I had a better understanding of the different ways in which people can react to my behavior and actions. This has become important in guiding my interactions with others in my day-to-day life and work life. 

What’s a typical day like in your role as a Player Support Agent?

I think it’s difficult to say we have a typical day. Our days always vary between number of clients we have and the variety of issues we assist them with. Each day brings new surprises because you never know who you’re going to interact with. However, the best part of each day is knowing that you get to work with a group of people who are happy to assist you and look out for you. 

You’re pretty close to being fluent in French, and knowing this second language must have been great to have on your resume when applying for jobs. How has this important language skill helped you in your role as a Player Support Agent?

Knowing the basics of another language is great for improving grammar and writing skills. It has made me more aware of how I word things to clients, and it helps me to ensure that I am coming across clearly. 

Rush Street Interactive has a lot of company perks, including on-the-job training, unlimited overtime, tickets to sporting events, and a lot of collaboration across teams, even remotely. What’s your favorite “perk” of the job, and why?

My favorite “perk” of the job has been all the colleagues I’ve met and interacted with. They make you feel like you are part of one big work family. I’ve met new co-workers through a shared love of Super Mario Party, of all things! We all reach out to see if anyone is around to play a game or two when we are finished our shift. I know there is also a company Rocket League Tournament which I’m excited to see! Rush Street Interactive truly feels like a community where we all support and encourage each other. 

Rush Street Interactive is hiring for a LOT of additional roles, and the company is growing rapidly. If you were to provide ONE piece of career advice for a recent graduate interested in working for Rush Street Interactive, what would it be?

Be curious! I don’t think I would be here if I wasn’t curious about the opportunity Chris presented to me. Curiosity is a great driving factor for learning more and discovering opportunities!  Now I’m in one of the fastest growing industries and have been given the incredible opportunity to be a part of history as new markets, here in the U.S. and across the globe, are continually opening the door to legalize online gaming and sports betting.  

Interested in learning more about Rush Street Interactive? Head to their website and apply for their open positions! You can also connect with Rush Street Interactive and Anna Gulko on LinkedIn!

 

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